Enumerators interviewed men and women from all 30 districts in Rwanda who have sought legal aid services in the past three years to assess citizens’ current satisfaction levels in relation to priority issues, namely, the availability and accessibility of legal services, citizens’ awareness of their rights and laws, and mechanisms for the settlement of disputes out of court vis-à-vis the formal court system.

Access to Justice Bureaus (MAJ), Abunzi, non-state Legal Aid Providers, the Courts, and Local Authorities were the primary focus of this study, as these entities deal the most closely with citizens and have the most direct impact on access to justice.

By interviewing citizens from all 30 Districts, we hoped to create a sample group whose experiences would be representative of the average recipient of legal aid services. This information allowed us to identify legal, policy and practice gaps which need to be reformed to improve citizens’ satisfaction with the delivery of justice in Rwanda, with a particular focus on the priority issues mentioned above.